Shipping & Returns
How your order is packed, how long it takes, and what happens if something is wrong when it arrives.
Dispatch and transit
Orders are dispatched within 1-2 business days of cleared payment. Typical transit is 5-12 business days depending on destination and customs. Every shipment is tracked and you receive the tracking number by email as soon as the label is generated.
These are estimates rather than guarantees. Customs inspections, courier backlogs and public holidays are outside our control.
Packaging and cold chain
Lyophilised peptides are stable at ambient temperature for the duration of normal transit — this is precisely why they are freeze-dried. Vials are shipped sealed, individually protected, in discreet outer packaging with no indication of the contents on the outside.
On arrival, transfer lyophilised vials to −20 °C storage, sealed and away from light. Once reconstituted, store at 2–8 °C.
Customs, duties and taxes
Prices exclude import duty, VAT, GST and any other charge levied at the destination. Those are payable by you, directly to the carrier or authority. Check your country's rules before ordering.
You are responsible for the legality of the import. Where a shipment is seized or destroyed because the order was unlawful at its destination, no refund is due. Where a shipment is lost in transit by the courier, we will replace or refund it once the courier's investigation concludes.
Free shipping
Shipping is free on orders over $300. Below that, the rate is calculated at checkout based on weight and destination.
If something is wrong
Contact us within seven days of delivery at support@recoverytechlabs.com with your order number and photographs if:
- a vial arrived cracked, broken or with a compromised seal;
- you received the wrong compound or the wrong strength;
- an item is missing from the box;
- a product does not meet the published specification — quote the batch number and we will send the certificate of analysis and investigate.
Where we are at fault we replace the item or refund it in full, at your choice, and we cover the return shipping if a return is needed.
Returns
Because these are sealed laboratory materials whose storage conditions and integrity cannot be verified once they have left our control, we cannot accept returns of correctly supplied products after dispatch. This is a safety and quality position, not a commercial one.
You may cancel any order for a full refund at any point before it is dispatched — just message us.
Refund timing
Approved refunds are issued to the original payment method within five business days of approval. How quickly it appears then depends on your bank or provider, typically another three to ten days.
Restricted destinations
We cannot ship to certain countries, and the list changes as regulations change. If we are unable to ship to your destination we will tell you before taking payment, or refund you in full if it comes to light afterwards.
